Frequently Asked Questions

How to Get Started Why Choose Us While Working Together Getting Paid General Questions

How to Get Started

What is injury.com?

injury.com is an online tool that was created to simplify the legal process for people who were injured. In just three minutes, you can learn if we’ll be able to help you with your potential claim.

Who is Injury.com for?

It’s for anyone who wants to hire an attorney to help get compensation for their injury. It costs nothing to hire us unless we win your case.

How can I get started with Injury.com?

It’s easy to get started with your claim. Just go to start.injury.com and answer a few multiple-choice questions about your accident. You’ll receive an instant response on whether we’ll be able to assist you with your injury claim.

How quickly will I receive a decision after answering the questions?

Instantly! After you complete the quick online consultation here, you will be provided with a decision on whether we will be able to assist with your potential claim.

My case has been accepted! Now what?

You’re in good hands: log in to your injury.com account and complete the open tasks. Within a week of completing case onboarding , your personal legal team will reach out to introduce themselves to you.

I’ve started my claim, and see it’s now under review. What happens next?

This means that a member of our legal team is reviewing the details of your case. We’ll update you via text or email soon if we can assist you with your injury case.

Why Choose Us

Why should I work with Injury.com as opposed to my local law firm?

Choosing your legal team is a big decision. You should feel confident that your lawyers have the experience, intricate injury law knowledge, resources and history of past success to give you the best chance at the largest compensation possible.

Our numbers speak for themselves: 800 lawyers, 30 years of history fighting insurance companies, and more than $10 billion recovered for our injury clients.

I'm a lawyer. Can I represent myself in my claim?

Technically, you might be able to, but that might not be the wisest decision for you. Morgan & Morgan has decades of experience taking on large insurance companies. We invest millions in our technology and have thousands of employees, unrivaled infrastructure and technology, engineers, investigators, researchers, and scientists. Our #1 goal is to get you the highest compensation possible.

What will injury.com do for me after I submit my claim?

Once your case is accepted and case onboarding is complete, your personal legal team will guide you through all steps of the legal process. We’ll investigate your claim and fight for you to get you the compensation you deserve.

Are you a law firm, or are you going to refer my case out?

Actually, we’re America’s largest injury law firm! injury.com is an online platform for Morgan & Morgan, which has over 800 injury lawyers who want to help you get paid for your injury.

While Working Together

How do I access my client portal for the first time?

Navigate here, and enter your email. You will then receive an email with a link. The link will take you to your dashboard, where you’ll be able to see any action items for you, as well as the status of your claim.

How do I contact my lawyers?

After your personal legal team reaches out to you, you can call or email them at any time. You can also email support@injury.com and we’ll try to answer any questions that you may have.

Can I speak with my attorney on the phone?

Of course. Once you connect with your personal legal team of case managers and lawyers, you’ll be able to call them on the phone at any time.

I have more information to send to injury.com. How can I do that?

Once you log in to your case dashboard you should see a task to describe the incident in more detail. You can also upload files there. If you already completed the task and still have more information you want to share, you can always email us at support@injury.com.

How long do claims usually take?

This might not be what you want to hear, but the length of your claim will vary depending on factors including the complexity of your case, how motivated all parties involved are to resolve the claim, and even external factors that no one has any control over (such as Covid). But rest assured, your team at injury.com will be working diligently to get you the maximum amount of compensation possible, as quick as possible.

I’ve signed the agreement. Can I switch law firms if I want to?

Yes, you can switch law firms.. If you’re unhappy with your attorneys for any reason, please let us know. We will try our best to resolve any issues you have. If the relationship is unfixable, we understand it’s time for you to move on to new legal representation.

Getting Paid

How do I get paid if we win my case?

You’ll get paid via direct deposit straight to your bank account if we win.

General Questions

Will you share my information?

No, we do not share your information with anyone outside our firm other than vendors and partners that help us with your case. If you become a client of injury.com, you will be assigned a legal team who will know the details of your claim. To learn more about how your information will be used, please see our privacy policy.

How much is my case worth?

Case settlement amounts depend on many factors, such as the types of parties involved, the severity of the injury, and the laws in the state in which you got injured. Once your legal team reaches out to you, they will be able to give you an idea of the compensation their past clients have received. You can also check out our blog post that outlines average settlement amounts for different types of injuries.

How much does it cost to use your services?

Nothing. You’ll never receive an invoice. If we win the case our fee is collected from the settlement.

How does Injury.com get paid?

If we win your case, we’ll receive a percentage of the settlement. Before you sign your agreement and begin working with our legal team, we’ll review exactly how much that percentage is. If we do not win your case, you owe us nothing.

Where are your attorneys located?

We have 800 attorneys working in 49 states. Regardless of where you are located, we have you covered 😉.

I understand injury.com charges a contingency fee, which is a portion of the awarded settlement, as payment. How does compensation for my damaged car factor in? What if I have a loan on my car?

Our mission is to provide the best legal care to our clients and give counsel with their best interests in mind. Often, we will advise our clients to deal with their insurance companies directly when recovering damages on their cars, as injury.com’s attorneys focus on recovering compensation for personal injuries.

Questions About Injury Law? We’ve Got Answers

How to Get Started

Why Choose Us

While Working Together

Getting Paid

General Questions

Questions About Injury Law?
We’ve Got Answers